So i had the internet service guy out upgraded my internet,also bought a new pc.. This first day my trading sites freezeup again.. It seens Ameritrade has gotton to big to serve their customers.. Hey, very excited for this as a first year college student strapped for cash. Anybody willing to refer me? Trade King has the worst customer service. I have all of the letters from them verifying my address but when I call them, they state a letter needs to be sent out to me.
I have the letters!!! Thank you, Trade King! Employment Address is required. Employer Phone is required. Occupation is required. Nature of Business is required. Year employed since must be 4 whole numbers. Month employed since must be 2 whole numbers. I needs to spend a while finding out more or working out more. Thanks for magnificent info I used to be looking for this information for my mission. I was moved to Tradeking from Zecco. I am trying to file my taxes and they disabled my username for some reason.
Yet this morning they did accept my auto deposit. Simple, just resolve the username issue and get access, right? Nope, you have to call in on the phone and they only answer from 8a-6p EST. What kind of website any website, much less one dealing with my retirement account cannot resolve access issues ?? I filed a complaint to service tradeking. I used to use Zecco and moved to Tradeking as part of their merger.
I have used Tradeking for quite some time. I am very disappointed with them. Their UI is not friendly as Zecco. Besides this, In last one month they restricted my account 2 times stating that they have returned as undeliverable mails, while I received mail from them couple of weeks back. I demanded the proof of returned mail but they declined.
The customer service is very rude and uncooperative besides other issues. Trade King is the worst. I started with Zecco and was transitioned to TradeKing. Customer service is nice but totally useless. They site protocol but do nothing to fix the problem. I find them totally aggravating and very poor customer service. Their people are slow and deny that they are responsible for the problem? I keep a small account with them but am transitioning out.
I recommend Sharebuilder. I get my year end stuff timely and also have been able to fix any small problems by email. Trade king was the first and only broker I have used. After all, I am only investing small amounts each time, so a big fee would be too much to recover.
The sight is easy to understand for me especially being new to the investing world. I am now using their Android app as well. Don t ever use Ameritrade,they have people trading stocks they own,so slow trades act in their favor.. Now with TradeKing upgrade? Still getting corrected s. Tax allocation issues when trying to settle trades at specific lot allocations. Spend many many minutes on the phone with customer service and each time, one agent told me one thing and another to me something different.
That drives me MAD. I am not at all happy with this brokerage. You have nothing to offer me to stay with you. Do they work with UK clients? They have issued an incorrect form 3 times this year, out of which one was 2 days prior to the tax deadline and another 1 week after!!!
This caused me redoing my taxes 3 times this year and filing a correction due to their last correction being 1 after the deadline to file taxes. Is it true that it will take weeks for ACH deposit into TradeKing to clear before trading the funds?
I have used TradeKing for several years. I buy and sell individual stocks — maybe trades per month and I sell calls on them occasionally. That is all I do. For the relatively infrequent trading I do, TradeKing is perfect. The key is to find a brokerage firm that meets your needs.
I picked them from a list to auto-trade. Even when they admitted they made an error — their attitude was extremely snotty. Such as Scott Sanders a supervisor with attitude. Yes — the delay cost me 3 or 4 of the auto-trade winning trades! Thanks guys.
Yes, you are absolutely right how slow their process is about setting a new account. I set up an account with a small dollar amount to start and after 5 minutes in their tools I knew it was sub-par. But wait, they have an anti money laundering policy, so they think they can hold your money for at least ten days before they will let you withdraw YOUR cash. Then they gave me a hard time when I tried to take out my cash… they told me I had to call in to make a withdrawal, so I did and I ripped the poor fool that got stuck with the phone call… pure arrogance on their part… stay away!!!!!!
No tolerance for any company with an attitude. I tried Tradeking for the first time today. I missed out on nearly all my trades today. Man, trading sure is exciting. I sure am glad I bought in two years ago, when the stock market was way down like it was. Their customer service can be proportioned to rude unfriendly incoherent people.
They always have an attitude and I had to do so much to get verified just to create an account. You have to send in a copy of your passport or id and a copy of your social security card. I had to travel to my safe in my bank to retrieve those. Next you will also have to send them a Notarized letter [which they will not reimburse] in addition to your social security and id photocopy.
So much hassle to just get an account. I do not recommend. I also read other recent reviews mentioning slow transaction fills [not confirmed by me] be cause I never used TK passed the creating an account.
So I decided to try my luck with OptionsHouse. The setup there was quick and customer service game me free trades and a wire transfer free reimbursement. Happy with it so far. Interesting that the comments shifted from postive to negative. Although I observe price to be a major driver for the reasons people have chosen to go with TK, the reason for staying seems to be a general satisfaction with the intuitiveness of their site.
This ultimately means the tools need to be simplified, quick, easy and intuitive and allow me to get my end result with the least amount of cost money, time, cognitive load, etc.
Thanks for all of your comments. No doubt trade king is the leading broker and new bees should start from trade kind to learn trading. Trade king sent me a corrected , only problem was they never bothered to tell me they sent it. Great customer service, Trade King. Now I have to pay my accountant more money to file an amended return. Thanks, Trade King, for an alleged low cost broker, you are costing me too much. When I call my broker with a problem, I would like to speak with someone who is actually knowledgable about the brokerage business, not some minimum wage phone receptionist.
The people at TK customer support are no better than an answering service. I closed my account. The was a topic close to my question but the details were insufficient for my particular case. The Rep read me the script verbatum from the FAQ.
The rep again read me the FAQ verbatum. I again explained in detail the further info I needed, the rep again read the same script. I hung up and transfered my account to Interactive Brokers. If you are ever required to be assisted by a human being working in their office, they will incorrectly answer your questions and incorrectly input information on your account.
I recently setup automatic withdrawals to my account unfortunately, this was required to be done by a human being on their end and they double input the information resulting in two withdrawals on the same day for the same amount when I only gave them written authorization for one. To close your account, you must call in not mentioned anywhere on the website. To confirm, you must call in a 2nd time closing will take a few days.
TradeKing will not provide you with a confirmation number or anything in writing. I contacted the company on multiple occasions with questions about opening accounts and transferring funds over. Each time, the representatives gave me completely wrong answers that had to be corrected by a 2nd individual with follow up calls.
All too disconcerting to trust an institution with my money and extremely frustrating and time-consuming to have to contact so many people for what should have been simple questions. Rather than deal with more nonsense, I asked to speak with a supervisor. She ignored my request. After repeated requests, the rep tells me she already sent my concerns over to a supervisor and corrects me by saying that I only requested a supervisor once.
How the heck can they answer my concerns correctly without actually asking me what my concerns are? I called to complain and to close my account. Maybe Tradeking used to have great customer service in the past. They say phone orders are available, but no one seems to be able to get a call through.
I signed up for an online brokerage account to trade online, not over the phones. Too many technical problems with trade king they are unreliable. Well I say Trade king, you are not sorry, you are pathetic. I was a customer of TradeKing for close 2 years and I am now transferring my account due to their poor service and costly delays.
Should you want to use a ACH to deposit money expect to wait weeks. However what is worst if you want to transfer cash or assets from one account in Tradeking to another account you hold there it is a 2 day wait. Any other brokerage or bank I use the transfer is instant but like most things at tradeking their methods are anything but normal. Also they charge pass all regulatory fees on top of the 5. They do not pay interest on cash but are kind enough to charge you interest if you use your proceeds from a sale during that period.
Most importantly their trade execution is very poor; I almost always pay more than the price listed per share and sometimes even sale for less than the price issued. Their execution on your screen is fast, but in real time it is slow or ineffective. TradeKing is a cheap brokerage but their poor service and management far outweighs any money you save. I completed a Trade King application on Saturday and received a confirmation email shortly afterwards.
I expected to receive an email soon after business began on Monday morning regarding my application. Their website says they are here to help and will do whatever it takes. This gave me the impression that they have no interest in trying to help me. I cancelled my application. Just a question. Customers service acts indignant if you have the nerve to complain. One big problem with TradeKing: You cannot choose specific lots to sell.
They have the price to attract customers, but customer service was terrible. I had wired funds and that was processed at my bank end, but then I find out that because of their unusual document limitations, they had rejected the transfer due to the source account being a joint account. They stated that I cannot use a 3rd party to deposit funds. They had wired back the money and deducted the fee from their side.
It was just a waste of time. I am definitely not going to recommend them for that matter. Wow, this is an excellent review on TradeKing. I have heard of the brand name on and off over the years but never really looked into it because I was just content with my current brokerage. Now that I am more determine to build my net worth and monthly flow, I wanted to look into sites like TradeKing. Because of your review, I will go check them out, see how far they have come along since your review. Thanks, MoneyNing.
Ok so I am looking to use an online broker to buy and sell some stocks, which one should i go with? I am new to this…and any advice about which broker to pick would be great. Also, note that trades take 3 business days to settle. In a pure cash account, you have to wait till the transaction settles before you can buy something else, so watch out for that.
Because someone discovered that I was not supposed to have a margin account — and I had a margin amount.. They blamed me for their own autotrading error and disabled the autotrade feature for the next transaction of course. Pathetic and real story. As someone mentioned, their system problems got worse lately. My last transaction was painful — it took over 15 minutes to execute. One of my work colleagues could not understand why I was putting up with this.
Objectively, TradeKing is more reliable based on our criteria above. Oanda has a wider range of instruments to trade. Both brokers offer demo accounts, allowing you to test their platforms to see which is suitable for you.
You can test drive their demos using the links below:. Welcome to BrokerNotes. This site uses cookies - here's our cookie policy. Showing 3 Brokers Filter Sort. What would you like to compare? Oanda or TradeKing? Access to MT4 or low spreads?
Yes Over 13 years in business Yes Yes. Forex CFD. Spread Betting. Social Trading. See all instruments CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. See all instruments Losses can exceed deposits.
ECN Account. Fixed spreads. Variable spreads. See account options CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. See account options Losses can exceed deposits. Expert advisors EAs. Virtual private server. Direct market access. STP broker. Market maker. Stop losses. Limit orders. One-click trading.
Welcome to Finextra. We use cookies to help us to deliver our services. We'll assume you're ok with this, but you may change your preferences at our Cookie Centre. Please read our Privacy Policy. Continuing to deliver against its mission to provide clients with a modern and innovative online trading experience, online broker TradeKing today announced it has begun rolling out the first features of its all-new TradeKing LIVE platform.
TradeKing LIVE will now cater to any type of investor, from the most active and sophisticated to the less active buy-and-hold investor, all from one powerful website that delivers a consistent trading experience across any device. This initial rollout of TradeKing LIVE is just the tip of the iceberg in terms of the features and enhancements clients will see in the months ahead.
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